Control Measures for Completing your Property Survey

By Joe Arnold

This article is in regards to survey's we are completing properties for your potential purchaser. Our surveyors are honest, approachable experts following all government guidance regarding the situation with COVID-19. Please see Government Guidance we are following to inspect your home (page 4):

Work carried out in people’s homes.

  • Surveyors will be wearing all Personal Protective Equipment whilst conducting your survey. For example gloves, shoe protectors and access to masks where required
  • Our trusted surveyors will always be following the 2M distancing rules when visiting properties. It is important that we do not put anyone at risk
  • Our surveyors will use gloves when handling ladders, handles and doors etc at all times
  • Our Surveyor will have minimal contact with all surfaces whilst at the property
  • No physical contact is needed at anytime during the survey
  • Disinfectant spray is used to clean all equipment used by the surveyor before entering the property
  • All of our surveyors are in good health and exhibit no signs of COVID-19
  • Our clients space will be respected at all times

What we will need from you

To enable the surveyor to spend as little time as possible in your home, please may we ask you to follow the Government 2 meter distancing advice. Please may you find a room you can all congregate in. If you could remain in that room whilst the surveyor undertakes their internal inspection, they can inspect that room last. Or, alternatively it might be nicer for you to take the opportunity to use the time for one of your daily allowable exercises.

Please may we also request the following:

  • All pets to be contained in one room and if not possible, they must keep 2 metre distance.
  • Children in occupation, it might be best for families to be in the garden or on a walk to safeguard all involved, as my children are often inquisitive and it’s safer to distance them from intrigue.
  • Please open all internal doors to reduce touching handles and ensure window keys are easily accessible
  • Please open loft hatches and setup loft ladders, the surveyor does have their own and will use gloves and shoe protectors

It would also help if you could think about where the following are, and advise the surveyor on the

  1. Where are the electrics located in the property?
  2. Where is the gas meter located?
  3. Where is the stop clock located?
  4. Where is the water meter located?
  5. Where is the boiler located?
  6. Are you aware of any issues in the property? If yes, please specify where?
  7. Do you have any certification in regards to gas and electricity safety?
  8. Do you have any guarantees or warranties for windows, boilers, historical damp treatment, extensions etc?
  9. Where is the cold water storage tank located? If applicable
  10. Where is the hot water cylinder located? If applicable
  11. Is there underfloor heating? If so, where are the controls?

Your health and safety, are you in an at risk or vulnerable category?

Government is advising those who are at increased risk of severe illness from coronavirus (COVID-19)
to be particularly stringent in following social distancing measures. This group includes those who are:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma , chronic obstructive pulmonary disease (COPD) , emphysema or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s disease , motor neurone disease , multiple sclerosis (MS) , a learning disability or cerebral palsy
  • Diabetes
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS , or medicines such as steroid tablets or chemotherapy
  • being seriously overweight (a body mass index (BMI) of 40 or above)
  • Those who are pregnant
  • Note: there are some clinical conditions which put people at even higher risk of severe illness from COVID-19. If you are in this category, next week the NHS in England will directly contact you with advice about the more stringent measures you should take in order to keep yourself and others safe. For now, you should rigorously follow the social distancing advice in full, outlined below.

People falling into this group are those who may be at particular risk due to complex health problems such as:

  • people who have received an organ transplant and remain on ongoing immunosuppression medication
  • people with cancer who are undergoing active chemotherapy or radiotherapy
  • people with cancers of the blood or bone marrow such as leukaemia who are at any stage of treatment
  • people with severe chest conditions such as cystic fibrosis or severe asthma (requiring hospital
  • admissions or courses of steroid tablets)
  • people with severe diseases of body systems, such as severe kidney disease (dialysis)

If you are in an at risk category, please do let us know in advance and we will happily postpone the
inspection until it is safe to do so. Should you have any questions or concerns, please do not hesitate to
contact us at or 02086422999.

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About the author

Joe Arnold avatar

Joe Arnold

Joe is the guiding force behind Arnold & Baldwin and has overall responsibility for all commercial and residential surveys and valuations. Passionate about delivering the highest quality products at the fairest prices possible, he has been consistently searching for new and innovative client-focused services since founding the company with Jobie in 2007

Read more about Joe Arnold

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Professional, efficient surveyors. Get the job done in a timely manner, had our survey back within 5 days of inspection. All team members I spoke with (Tiffany and Billy) were really lovely. Highly recommend. :)


I have only just started working with Stephen and he has already demonstrated the high levels of customer attention and dedication that this company has. The first impression he has caused is such that made me write this review. I have no doubt that the continuous service will be of same level. Looking forward to working further with Stephen. Well done!

Steve Kenny

Lease extension - I found Daniel Grove very professional and had an excellent understanding of all aspects relating to this transaction. Advice was invaluable, and it was nice to come across someone who did exactly what they said they were going to do. Would not hesitate in recommending the firm and Daniel to anyone who has a lease to extend.

Petros Kyrkilis

Amazing job and fully professional treatment. The surveyor went above and beyond to check for everything, when he could have easily claim lack of access. In addition he was more than happy to answer questions over the phone and be there to explain the steps.

Lynn Wilson

Within 48 hours I received my detailed report from Joe Arnold which enabled me to see the property as it was and not through rose-tinted glasses! The report highlighted areas where money might need to be spent and provided guidance on questions for my solicitor - just what I needed. Overall, the survey enabled me to re-assess my offer and in this respect was invaluable. Thank you for a friendly and professional service.

Mark Roberts

100% choose this company. As first time buyers we had a mortgage valuation which said the house was fine. The Arnold & Baldwin survey found over £30,000 of problems. Holes in the roof with daylight visible, damp, woodworm, broken sash windows and poor electrics. This company helped us renegotiate and save a fortune.


Arnold & Baldwin came recommended and I’ve got to say they were brilliant - not just in identifying issues with the property I was looking at but in the way they kept me informed and up to date (ie picking up the phone instead of just posting / emailing communications with you). After dealing with estate agents for so long, it’s nice to have someone who is genuinely on your side.

Kamal Rahman

From my initial interaction with the firm I found them to be prompt, courteous and helpful. I received a detailed Homebuyers report within a week of instructing and was given the opportunity to talk it through with the attending surveyour. Overall excellent service all round, would certainly recommend this firm.

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