New build Home doesn't mean faultless

By Joe Arnold


Why you need to think about a snagging list survey when buying a new home.

There are many advantages to buying a new build home and it can be reassuring to move into a property that has a new roof and windows, modern kitchen and bathroom. But just because a property is new, it doesn’t mean that it’s without fault.

An independent annual report called the New Homes Review launched in November 2016 to research new home buying experience from a consumer’s perspective. Its most recent report found that, once new home owners have collected their keys and moved into their new build property, more than nine out of every 10 people surveyed said that they had experienced snags or defects in their new home and half of these people were unhappy with the service the developer provided to rectify the fault.

A subsequent report by the BBC found that some buyers have identified more than 350 faults with their new home once they have moved in and the government is taking the issue so seriously that it is setting up a New Homes Ombudsman to protect the interests of homebuyers and hold developers to account when things go wrong.


So, can you do to ensure that you’re not caught out buying a new build property with multiple defects? The trouble with new build is it is often the case that problems are not identified until after the sale has completed, leaving the developer with little incentive to satisfactorily address the issue.

A snagging list survey prior to completion, however, could identify any problems earlier in the process, giving you the information you need to ensure that defects are dealt with before you move in.

At Arnold & Baldwin, our qualified surveyors prepare a photographic schedule of items which have not been completed satisfactorily. This document can then be submitted to the developer, so they can conclude any remaining items prior to completion.

If you are buying a new property, don’t forget that new doesn’t mean faultless. Consider a snagging list survey to give you the peace of mind to enjoy your new home.


Share this article

About the author

Joe Arnold avatar

Joe Arnold

Joe is the guiding force behind Arnold & Baldwin and has overall responsibility for all commercial and residential surveys and valuations. Passionate about delivering the highest quality products at the fairest prices possible, he has been consistently searching for new and innovative client-focused services since founding the company with Jobie in 2007

Read more about Joe Arnold

Recommended Articles

Dream home video

The importance of a home survey


A property valuation is not a survey. Getting a home survey, and not just a bank valuation, is essential when buying a property. Read more

Qualify for lease extension

Do I qualify for a lease extension?


Have you owned your property for more than two years? If the original lease was for more than 21 years and the Freeholder is not a Charitable Housing Trust, the National Trust or The Crown then yes, congratulations, you qualify for a lease extension. Read more

Oops, image not found

What is the Lease Extension Process?


Everything you need to know about lease extensions and how the process works. Arnold and Baldwins building experts divulge all. Read more

Structural movement

Structural movement


Many owners are unaware of a problem until their house goes through the selling process Read more

Dream Home or Worst Nightmare?

Buying your new home can quickly become your worst nightmare. A home survey will help you realise your dreams and help you buy with confidence. Find out more about the importance of a home survey here

The Importance of a Home Survey

Watch the Video

4.7 Average rating on Google
Here's what our customers say


Professional, efficient surveyors. Get the job done in a timely manner, had our survey back within 5 days of inspection. All team members I spoke with (Tiffany and Billy) were really lovely. Highly recommend. :)


I have only just started working with Stephen and he has already demonstrated the high levels of customer attention and dedication that this company has. The first impression he has caused is such that made me write this review. I have no doubt that the continuous service will be of same level. Looking forward to working further with Stephen. Well done!

Steve Kenny

Lease extension - I found Daniel Grove very professional and had an excellent understanding of all aspects relating to this transaction. Advice was invaluable, and it was nice to come across someone who did exactly what they said they were going to do. Would not hesitate in recommending the firm and Daniel to anyone who has a lease to extend.

Petros Kyrkilis

Amazing job and fully professional treatment. The surveyor went above and beyond to check for everything, when he could have easily claim lack of access. In addition he was more than happy to answer questions over the phone and be there to explain the steps.

Lynn Wilson

Within 48 hours I received my detailed report from Joe Arnold which enabled me to see the property as it was and not through rose-tinted glasses! The report highlighted areas where money might need to be spent and provided guidance on questions for my solicitor - just what I needed. Overall, the survey enabled me to re-assess my offer and in this respect was invaluable. Thank you for a friendly and professional service.

Mark Roberts

100% choose this company. As first time buyers we had a mortgage valuation which said the house was fine. The Arnold & Baldwin survey found over £30,000 of problems. Holes in the roof with daylight visible, damp, woodworm, broken sash windows and poor electrics. This company helped us renegotiate and save a fortune.


Arnold & Baldwin came recommended and I’ve got to say they were brilliant - not just in identifying issues with the property I was looking at but in the way they kept me informed and up to date (ie picking up the phone instead of just posting / emailing communications with you). After dealing with estate agents for so long, it’s nice to have someone who is genuinely on your side.

Kamal Rahman

From my initial interaction with the firm I found them to be prompt, courteous and helpful. I received a detailed Homebuyers report within a week of instructing and was given the opportunity to talk it through with the attending surveyour. Overall excellent service all round, would certainly recommend this firm.

Sign up for monthly Property Insights

Follow Us