Client Coordinator

 

Duration
Permanent – Full-time with flexibility around working hours where required

Salary
Depending on experience plus excellent benefits

Location
Our Head Office is located in Croydon, South London

Start Date
ASAP subject to notice period

 

Role Purpose 

Arnold & Baldwin is a local progressive firm of Chartered Surveyors, providing a range of property related services. The company was established in 2007 and is rapidly becoming known as one of the leading firms of Chartered Surveyors in the South East. With its Head Office based in Croydon, the business is continuously growing and has been awarded the “Best Small Business in South London” at the South London Business Awards.

Clients include Nationwide Building Society, Santander, RBS/Natwest, HSBC, First Direct, Handlesbanken and Metro Bank to name a few as well as many private customers. Arnold & Baldwin is a modern, professional & friendly firm. Its success is driven through forging excellent relationships with its clients and delivering a best in class service.

We are looking for an exceptional Client Coordinator to join the team. You will undertake a busy and varied role working as part of a team providing administrative and logistical support to our surveyors. You will assist with the smooth running of the office, providing excellent customer service both internally and externally. The role may evolve and expand as the company continues to grow and therefore flexibility and the ability to adapt are critical. 

 

Key Accountabilities 

  • Diarising appointments and managing workloads for the surveyors, speaking with property owners and estate agents. 
  • Ensuring service level agreements are monitored and maintained. 
  • Maintaining and updating the database. This includes creating and updating records. 
  • Liaising with external clients and panel managers. 
  • Collating various reports and documents for clients, generating all associated documents including invoices. 
  • Effectively provide pro-active support to the surveyors, ensuring they have all necessary documents to carry out their inspections. 
  • Providing reports and basic statistical analysis. 
  • Ensure the accurate electronic filing and archiving of documents and reports. 
  • Dealing with telephone enquiries offering customers consultative and helpful advice.

 

Essential Skills & Experience

  • Strong administrative skills and a confident, professional telephone manner. 
  • High level of accuracy and attention to detail.
  • Excellent organisational, prioritisation and time/diary management skills. 
  • Effective communication style and the ability to negotiate and be persuasive whilst remaining professional.
  • Customer focus with excellent customer service skills. 
  • Strong IT skills.
  • Experience of using a Database is preferred.
  • Flexible, adaptable and able to work effectively within a team. 
  • A proactive and tenacious mindset is needed in order to make improvements to existing processes.
  • Demonstration of our core values in your ways of working (we are honest, approachable experts).
We look forward to hearing from you!

Are you interested?

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About the author

Joe Arnold avatar

Joe Arnold

Joe is the guiding force behind Arnold & Baldwin and has overall responsibility for all commercial and residential surveys and valuations. Passionate about delivering the highest quality products at the fairest prices possible, he has been consistently searching for new and innovative client-focused services since founding the company with Jobie in 2007

Read more about Joe Arnold

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4.7 Average rating on Google
Here's what our customers say

CLARE MCSHANE

Professional, efficient surveyors. Get the job done in a timely manner, had our survey back within 5 days of inspection. All team members I spoke with (Tiffany and Billy) were really lovely. Highly recommend. :)

RICARDO OLIVEIRA

I have only just started working with Stephen and he has already demonstrated the high levels of customer attention and dedication that this company has. The first impression he has caused is such that made me write this review. I have no doubt that the continuous service will be of same level. Looking forward to working further with Stephen. Well done!

Steve Kenny

Lease extension - I found Daniel Grove very professional and had an excellent understanding of all aspects relating to this transaction. Advice was invaluable, and it was nice to come across someone who did exactly what they said they were going to do. Would not hesitate in recommending the firm and Daniel to anyone who has a lease to extend.

Petros Kyrkilis

Amazing job and fully professional treatment. The surveyor went above and beyond to check for everything, when he could have easily claim lack of access. In addition he was more than happy to answer questions over the phone and be there to explain the steps.

Lynn Wilson

Within 48 hours I received my detailed report from Joe Arnold which enabled me to see the property as it was and not through rose-tinted glasses! The report highlighted areas where money might need to be spent and provided guidance on questions for my solicitor - just what I needed. Overall, the survey enabled me to re-assess my offer and in this respect was invaluable. Thank you for a friendly and professional service.

Mark Roberts

100% choose this company. As first time buyers we had a mortgage valuation which said the house was fine. The Arnold & Baldwin survey found over £30,000 of problems. Holes in the roof with daylight visible, damp, woodworm, broken sash windows and poor electrics. This company helped us renegotiate and save a fortune.

Joebun

Arnold & Baldwin came recommended and I’ve got to say they were brilliant - not just in identifying issues with the property I was looking at but in the way they kept me informed and up to date (ie picking up the phone instead of just posting / emailing communications with you). After dealing with estate agents for so long, it’s nice to have someone who is genuinely on your side.

Kamal Rahman

From my initial interaction with the firm I found them to be prompt, courteous and helpful. I received a detailed Homebuyers report within a week of instructing and was given the opportunity to talk it through with the attending surveyour. Overall excellent service all round, would certainly recommend this firm.

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