Joe is the founder and guiding force behind Arnold & Baldwin
and has overall responsibility for all survey and valuation
services. The original honest, approachable expert, he is
passionate about delivering the highest quality services,
embracing the most up to date technology on the market to
help eliminate risk and protect your investment.
At the forefront of the future of the built environment,
Joe is appointed to the Royal Institution of Chartered
Surveyors (RICS) Residential
Survey and Valuation Professional
Group and the RICS Home Survey Standards
, helping shape the profession by providing the technical guidance and
market insights that underpin industry standards.
Having begun his career with a multi-disciplinary surveying
practice in Croydon where he expanded a successful Acquisition
Division and Residential Development Consultancy, Joe subsequently
joined Cushman & Wakefield in the West End, providing consultancy
advice on urban regeneration schemes and negotiating the
acquisition of key strategic buildings. He went on to establish
Arnold & Baldwin in 2007.
Joe has over 15 years’ experience undertaking residential and
commercial valuations and surveys throughout London and the
South East. He is also an Independent Expert, undertaking
CPR compliant Expert Witness Reports on matrimonial cases,
negligence claims, and probate/taxation issues.
A very proud father to 3 daughters, Joe lives in Banstead
with his wife, enjoying the ever-changing challenges of
family life. Living and breathing property, when not writing
articles for industry publications Development Finance Magazine,
Mortgage Solutions, and Mortgage Strategy, Joe’s hobbies include
finding run-down buildings and creating wonderful environments
for people to live in.
Having graduated in Economics and Social History from the
University of Kent, John qualified as a surveyor at Hillier
Parker (now part of CBRE). This was the start of a long
and esteemed career within the property industry. He has
also worked for Vigers, Chestertons and Hargreaves Newberry
Gyngell, gaining considerable experience in commercial and
residential valuations as well as investment consultancy.
Before joining Arnold & Baldwin in September 2013, John
spent a number of years as an Associate Director at the
RICS where he was responsible for several Professional
Groups including commercial property, facilities management,
management consultancy and art & antiques.
Whilst there, he produced the commercial agency real estate
standards (The Purple Book), as well as pub valuation guidance and
the Conflicts of Interest guidance for surveyors acting
as arbitrators and independent experts.
An encyclopaedic knowledge of the property market, coupled
with a staggering memory for specific areas and even roads
within London that could rival the most experienced Black
Cab driver’s, makes John a true asset to Arnold & Baldwin.
At the weekend, John returns to his Suffolk home by the coast
where he lives with his wife and enjoys sailing, playing
tennis and the odd game of golf.
As well as being a member of The Royal Institution of Chartered
Surveyors (RICS) and an RICS Registered Valuer,
Richard has also obtained the Advanced Professional
Award in Expert Witness Evidence to best present evidence
when acting as an expert witness for court and tribunal
proceedings. At Arnold and Baldwin, Richard heads up
the Leasehold and Freehold Enfranchisement team.
He has exceptional knowledge of Leasehold Reform as well
as the residential property market, ensuring he is
constantly up to date with all the latest industry developments.
Having initiated his career with DTZ Residential as a sales
negotiator, he rapidly gained experience and knowledge in
sales, valuations and residential development appraisals.
Always looking to develop and progress he went on to
successfully obtain a Masters degree in International
Real Estate from Oxford Brookes. Having gained further
experience in both commercial and residential surveying
with The Property Search Group, Richard joined Arnold &
Baldwin in 2011.
Richard is head of training and development at Arnold &
Baldwin and has mentored five individuals to successfully
obtain membership of the RICS.
Outside of work, Richard is a keen sportsman and enjoys
hockey, cricket, golf, tennis, skiing and country sports,
amongst others. In the summer he can be found holidaying
in one of his favorite places; Salcombe.
Alistair joined Arnold & Baldwin in 2012 having decided
to further his career by joining a progressive surveying
firm with an emphasis on providing an approachable expert
Alistair graduated from Nottingham Trent University in 2007
with a degree in Real Estate Management and subsequently
attained full MRICS and registered valuer status in May 2013.
Prior to joining Arnold & Baldwin, Alistair secured a
substantial breadth of experience working within the
valuation and LPA Receivership sectors in Central London
and brings a peerless attention to detail to every piece
of residential and commercial work that he undertakes.
Alistair heads up the audit and quality control functions
at Arnold & Baldwin, ensuring our practices comply with
the most up to date regulation and guidance and promoting
the highest standards in our services.
Originally from Buckinghamshire, Alistair has called south
London home for several years now and enjoys getting out
to explore the city. In his spare time, Alistair is a
keen sportsman and enjoys making the most of the parks
and open spaces London has to offer.
With a considerable and varied background in construction,
Rod’s unique perspective provides him with an unsurpassed
insight into all aspects of building pathology and defects.
Having decided on a change of direction a number of years ago,
Rod completed the Diploma in Surveying Practise with the
College of Estate Management allowing him to become a
technical member of the RICS.
His specialities are the more involved Building and
HomeBuyer Reports where exceptional expertise and an acute
eye for detail really comes into its own and he is inevitably
the first port-of-call for all second-opinions needed by
surveyors for those less common defects discovered out and about.
Dedicated to producing the finest in-depth reports,
Rod goes above and beyond with each case he is given in
order to provide the highest level of customer satisfaction.
Rod lives in South Croydon with his wife and has four adult
children. He works far too hard to maintain any regular
hobbies, but still manages to find the time to support
his beloved Chelsea.
Daniel is a key part of Arnold & Baldwin’s specialist
residential lease extension and freehold enfranchisement
team, bringing his passion for customer care and unparalleled
organisational skills to bare in everything he does.
He also undertakes RICS Red Book valuations for both
private clients and lenders.
Having studied Construction Management at Brighton
University, Daniel went on to forge a significant career
as a residential agent, rising to the position of sales
director for a local estate agency in Caterham.
During this time, Daniel developed a fantastic working
relationship with Arnold and Baldwin and subsequently
took the opportunity to further his career as a surveyor,
joining the team early in 2015.
In May 2016, Daniel attained AssocRICS and Registered
Having grown up in Sutton, Daniel now lives in Whyteleafe
with his wife and baby boy who was welcomed into the world
in December 2016. In his spare time, he loves to travel,
enjoys watching films, and playing sport including football,
tennis, badminton and squash.
Nick joined the team in April 2018 and has promptly become
the go-to guru for all things built.
With a first-rate building pathology knowledge, he specialises
in residential Homebuyer and Building Surveys.
Having entered the property sector in 2007, Nick started
out undertaking Energy Performance Certificate (EPC) assessments
and cavity wall and loft surveys while in training with the
Building Research Establishment (BRE).
He then went on to work as Lettings Manager for an independent
agent in Surrey, achieving membership of the Association of
Residential Letting Agents (ARLA) while developing and
expanding a successful lettings department.
Not one to rest on his laurels, alongside Dad duties and
full-time work, Nick went on to complete the qualification
for Surveying and Valuation with the SAVA School of
Surveying, achieving AssocRICS and Registered Valuer status.
At home in Tadworth, Nick’s spare time is devoted to his
family and young daughter Penelope.
When he does have a moment, he enjoys playing snooker,
squash and football.
Steven is a versatile member of the team, supporting fellow
surveyors on a range of valuation and survey matters, both
commercial and residential.
He has an MSc in Real Estate Management from the University
of the West of England and is enrolled on the Assessment of
Professional Competence (APC) with the RICS.
Steven joined Arnold & Baldwin in 2015, impressed by the
integrity and calibre of the team having collaborated
with the firm in his prior employment.
Previously, he specialised in recruitment for general
practice surveyors and subsequently worked as a residential
agent in Surrey, inspiring him to obtain professional
status and pursue a path to become a Chartered Surveyor.
Responsible for research at Arnold & Baldwin, Steven
produces the company’s Monthly Market Insight, providing
a regular invaluable round up of the latest residential
market data and industry news.
Steven is also Arnold & Baldwin’s in-house Party Wall
surveyor, providing consultancy and statutory services
on issues arising from the Party Wall etc. Act 1996.
In his spare time, when not studying for the APC, Steven
keeps himself busy hiking the North Downs near his hometown
of Redhill and enjoys skiing in the Alps.
Tiffany joined Arnold & Baldwin in 2012 and soon
established herself as the queen of bookings, using her
impressive logistical capabilities and can do attitude
to proactively and seamlessly find solutions to any client
or in house issues that may arise.
In her unofficial position as Arnold & Baldwin’s very own
ray of sunshine, Tiffany has a smile for everyone she
encounters and thrives as the company’s social organiser,
ensuring that no birthday, event or festive season goes
without a bang.
Originally from South Africa, Tiffany’s CV boasts a
varied employment background and is testament to the
fact that she relishes a challenge and is always first
to volunteer for learning a new skill.
A dab-hand with a spreadsheet, Tiffany is particularly
adept at presenting any volume of complex data in an easily
accessible and understandable way.
As a very active member of her church, Tiffany spends a
lot of her free time helping with youth groups, crafting
and generally being creative.
An avid watcher of most sports and a fan of theatre,
she’ll often be found with a racket of some sort in her
hand or settled in to a West End show, when other
Having joined Arnold & Baldwin in July 2014, Tom has not
only established himself as a valuable member of the team,
but also as a sage for all things technological.
Born and raised in Croydon, he brings local knowledge
alongside an exceptionally analytical mind to provide
excellent customer service and is able to turn his hand
to any computer-based task with ease and efficiency.
Having received a degree in Environmental Geography from
the University of York, Tom has a proclivity for
interpreting and producing maps and site plans,
which provide invaluable insight to clients and colleagues alike.
Tom also undertakes quality and audit checks on reports prior
to release and, always happy to help, delivers a friendly
and understanding approach to every phone call he receives.
As a keen runner, Tom regularly covers impressive distances
in his spare time, and is a dab hand at playing the guitar.
He also enjoys watching the odd game of cricket (as long as
England aren’t losing too horribly!).
Having joined Arnold & Baldwin in August 2017, Billy has
swiftly become an integral part of the team and a first
point of call for effectively resolving customer queries.
As affable as they come, he has a knack for explaining
the ins and outs of the various surveys in a straightforward
and accessible way.
With a background in all things people focussed, Billy
previously worked as a co-ordinator and systems manager
for a market research company, however, wanted a change
of path which could provide progression and the opportunity
to forge a solid career in the property industry.
Arnold & Baldwin stood out as offering a fantastic working
environment with a friendly team.
In pursuit of his goals, Billy has recently enrolled with
the SAVA School of Surveying and is working towards
attaining AssocRICS status.
Billy lives in Merton and enjoys weekly football, going
to the gym and is a bit of a movie and theatre buff.
He also enjoys sunbathing and running when the weather permits!
Denise joined Arnold & Baldwin in August 2017 as Finance
Manager and all-over numbers whiz, bringing a keen eye
for detail and brightening the office with her infectious
good nature and high spirits.
With over 20 years’ experience in accounts, Denise
previously lead a team as Management Accountant for a
luxury bespoke furniture manufacturer for interior designers.
During this time, she also took the lead in the training,
new systems and accounting functions for the start-up of
an international sister company.
Denise subsequently took maternity leave on the birth
of her second child.
Not one to shy away from work, alongside full-time parenting
and her full-time position, Denise is currently studying for
the Chartered Institute of Management Accountants (CIMA)
qualification, and is hoping to complete this over the
next 2-3 of years. She also has a diploma qualification
in Leadership & Management.
Denise lives locally in Croydon with her partner and 2 sons.
In her spare time, she enjoys music, singing, and reading,
with a focus on self-development.
Professional, efficient surveyors. Get the job done
in a timely manner, had our survey back within 5 days
of inspection. All team members I spoke with (Tiffany
and Billy) were really lovely. Highly recommend. :)
I have only just started working with Stephen and he
has already demonstrated the high levels of customer
attention and dedication that this company has. The
first impression he has caused is such that made me
write this review. I have no doubt that the continuous
service will be of same level. Looking forward to
working further with Stephen. Well done!
Lease extension - I found Daniel Grove very
professional and had an excellent understanding
of all aspects relating to this transaction.
Advice was invaluable, and it was nice to come
across someone who did exactly what they said
they were going to do.
Would not hesitate in recommending the firm
and Daniel to anyone who has a lease to extend.
Amazing job and fully professional treatment.
The surveyor went above and beyond to check for
everything, when he could have easily claim lack
of access. In addition he was more than happy to
answer questions over the phone and be there to
explain the steps.
Within 48 hours I received my detailed report
from Joe Arnold which enabled me to see the
property as it was and not through rose-tinted
glasses! The report highlighted areas where
money might need to be spent and provided
guidance on questions for my solicitor -
just what I needed. Overall, the survey
enabled me to re-assess my offer and in this
respect was invaluable. Thank you for a
friendly and professional service.
100% choose this company. As first time buyers
we had a mortgage valuation which said the house
was fine. The Arnold & Baldwin survey found over
£30,000 of problems. Holes in the roof with daylight
visible, damp, woodworm, broken sash windows and poor
electrics. This company helped us renegotiate and
save a fortune.
Arnold & Baldwin came recommended and I’ve got to say they were brilliant - not just in identifying issues with the property I was looking at but in the way they kept me informed and up to date (ie picking up the phone instead of just posting / emailing communications with you). After dealing with estate agents for so long, it’s nice to have someone who is genuinely on your side.
From my initial interaction with the firm I found them to be prompt, courteous and helpful. I received a detailed Homebuyers report within a week of instructing and was given the opportunity to talk it through with the attending surveyour. Overall excellent service all round, would certainly recommend this firm.